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Everyone has similar questions, we hear them all the time. Below are the most common ones we hear.

Q: Where can I find information about the Global Entry office at the airport?

A: Click here for operating hours and contact information.

Q: Do I need a ReaID to fly? When is the Real ID deadline?

A: The Real ID deadline is May 7, 2025. Please check out this page for more information.

Q: My luggage is lost, who should I contact?

A: Please contact your airline. Contact information can be found by clicking here.

Q: How early should I be at the airport before my flight leaves?

A: We recommend arriving at the airport at least two hours before your flight is scheduled to leave.

Q: When does the airport open and when do the airline ticket counters open?

A: The airport is open 24 hours a day. The security checkpoint generally opens at 4:15 a.m. The airline ticket counters generally open for business no later than 4:00 a.m. Hours for the Allegiant ticket counter vary; click here to download a schedule.

Q: How do I find airline fares between Springfield and other cities?

A: Travelers need to contact airlines directly, or go through a travel agent, for fares and flight schedules. For a list of airlines serving the Springfield airport, click here.

Q: How much does it cost to park at the airport?

A: Parking information and cost can be found by clicking here.

Q: Where can I find parking for the disabled?

A: Handicapped parking is located in the short-term lot at the long-term price. Click here for more information.

Q: How do I ship a pet from the airport, and how much will it cost? How do I fly with my pet?

A: It depends on the airline. Click here for information about pets on Delta Air Lines. Click here for information about pets on American Airlines. Click here for information about pets on United Airlines. Click here for infomation about pets on Allegiant.

Q: How can I apply for a job at the airport?

A: The work force at the airport is composed of various businesses. Each has its own hiring policies and procedures. Click here for more information.

Q: What identification is needed for children at the security checkpoint?

A: No identification is required for children. Adults 18 and over are required to present acceptable identification. For more information visit the website of the Transportation Security Administration.

Q: What am I not allowed to take on the airplane?

A: Visit the Prohibited Items page on the Transportation Security Administration website.

Q: I need information about drones, and flying drones near the airport.

A: Please click here.

Q: Does the airport have U.S. Customs office?

A: Yes, Springfield-Branson is a landing rights airport. After hours and weekend flights are available. Please call the Customs office for more information: 417.868.0545


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